Jerusalem Medical Case Management

Slide Title

There are lots of pieces to the Big Puzzle of managing the medical care for your family members.

Filling out the proper forms, making appointments, navigating the health care system (kupat cholim) as well as government national insurance programs Bituach Leumi can be overwhelming, frustrating, and very time consuming. Accessing the right doctors can be challenging and expensive. Doing all this while your loved one needs your care and attention is exhausting.

This is when and how things begin to fall through the cracks - leaving your loved one vulnerable because of bureaucracy and the limits to your own time, energy, and funds.

Our seasoned team of Medical Care Management professionals are experts in specific areas of the health care and national insurance care programs. They will solve the Big Puzzle by managing all the pieces for you. We show you how to save money, how to find money within the system, and provide you with the most important piece of the Big Puzzle: PEACE OF MIND. While you concentrate on giving your loved one your most precious assets of love, care and attention, we are taking care of everything else. We do all the navigating while you spend your valuable time with your loved one. We will do all the legwork and stand by you while accompanying you to doctor appointments, putting legal affairs into order, and counseling you and family members to find peaceful solutions, keeping family members harmonious and on the same page.

Our Services

Bituach Leumi - National Insurance

We will find all the benefits you are entitled to by law. Some of our staff have worked inside Bituach Leumi and know how to navigate the system with efficiency and efficacy. We file all the forms and navigate all the bureaucracy to save you time and money.

Caregivers

We have a network of people for both short term and long term care, temporary or permanent, including hospital stays so that your loved is never alone when you cannot be there. Supervision, hiring, training, and termination is all provided by your Medical Case Management team.

Kupat Cholim - Health Insurance

We will gather, complete, and file all forms necessary to save you money and time. We will also try to get you the best doctors within your health care provider. We work with all the public health care providers: Maccabi, Meuhedet, Leumit and Clalit as well as private insurances.

Physical Therapy

Exercise for health improvement and maintenance including post-trauma therapy.

Legal

Estates, Wills, Durable Power of Attorney, etc. are handled confidentially, efficiently, and professionally by our attorney Jay Hait, licensed in Israel and the United States.

Daily Living

Recreational and social activities, shopping, home maintenance, cultural and intellectual stimulation, etc.

Financial

Budgeting, bill paying, cash management, and identifying and tapping into other financial resources.

Family Counseling

Guidance and Support: keeping the family on the same page working in harmony with gentle and caring assistance.

Medical

Accompanying to doctor appointments and medical tests, handling forms and documentation for medical procedure authorizations, prescriptions, etc.

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Testimonials

"After suffering a stroke that left my left arm limp and unusable, Miriam helped me with exercises that improved my motor skills.   Today, this arm is fully functioning.  But Miriam did not stop there.  She supervised my caregivers, trained them, coordinated relief help, identified new doctors for me that were more suitable to medical conditions, arranged social outings, and even taught me how to play Bananagrams.  My only complaint about Miriam is that she wins most of the time!  But seriously, Miriam would even come over in the middle of the night - and a few times on Shabbat - when I had a medical crisis. She accompanied me to the hospital, explained my history and condition to the medical staff, and arranged around the clock care for me during overnight hospital stays.  I credit Miriam with saving my life at least 3 times and, just as importantly, improving my quality of life." - GS
2020-07-16T09:06:45+00:00
"After suffering a stroke that left my left arm limp and unusable, Miriam helped me with exercises that improved my motor skills.   Today, this arm is fully functioning.  But Miriam did not stop there.  She supervised my caregivers, trained them, coordinated relief help, identified new doctors for me that were more suitable to medical conditions, arranged social outings, and even taught me how to play Bananagrams.  My only complaint about Miriam is that she wins most of the time!  But seriously, Miriam would even come over in the middle of the night - and a few times on Shabbat - when I had a medical crisis. She accompanied me to the hospital, explained my history and condition to the medical staff, and arranged around the clock care for me during overnight hospital stays.  I credit Miriam with saving my life at least 3 times and, just as importantly, improving my quality of life." - GS
"With our father's third marriage, the management of our father's declining  mental and physical health and the complexities of a blended family made everything much more complicated and taxing on all of the family.  We were referred to Miriam as The Person who would know how to help fill in the gaps and get the family working together for our father's benefit.  There were very sensitive financial issues that came into play as they influenced the kind of care our father would receive as his Alzheimer's progressed.  Miriam was very patient as she sat with us individually and collectively to negotiate an agreement between the family members, get everyone on the same page, and simultaneously help my father in the last couple years of his life to live them out peacefully and amicably.  This would have never happened without Miriam's expertise, skill, and knowledge of ethics, the legal issues, and a workable and reasonable framework.  It saved our family the grief, expense and ultimate futility of engaging lawyers and legal fights.   Miriam was worth her weight in gold." -  GC
2020-07-16T09:07:42+00:00
"With our father's third marriage, the management of our father's declining  mental and physical health and the complexities of a blended family made everything much more complicated and taxing on all of the family.  We were referred to Miriam as The Person who would know how to help fill in the gaps and get the family working together for our father's benefit.  There were very sensitive financial issues that came into play as they influenced the kind of care our father would receive as his Alzheimer's progressed.  Miriam was very patient as she sat with us individually and collectively to negotiate an agreement between the family members, get everyone on the same page, and simultaneously help my father in the last couple years of his life to live them out peacefully and amicably.  This would have never happened without Miriam's expertise, skill, and knowledge of ethics, the legal issues, and a workable and reasonable framework.  It saved our family the grief, expense and ultimate futility of engaging lawyers and legal fights.   Miriam was worth her weight in gold." -  GC
"Our mother made aliyah at the age of 87 and came to live with us.  Not knowing the language or how to get around, our mother started to vegetate at  home all day while we were busy with our jobs and our children with army life and yeshiva.  Miriam came highly recommended as  someone who would get Mom busy!   She immediately began identifying other women friends for our Mom to meet, introduced her, arranged outings and trips, helped her with physical  therapy and exercise, and basically had her come alive!  Miriam was always prepared, well organized, and made every minute count." - RW
2020-07-16T09:08:10+00:00
"Our mother made aliyah at the age of 87 and came to live with us.  Not knowing the language or how to get around, our mother started to vegetate at  home all day while we were busy with our jobs and our children with army life and yeshiva.  Miriam came highly recommended as  someone who would get Mom busy!   She immediately began identifying other women friends for our Mom to meet, introduced her, arranged outings and trips, helped her with physical  therapy and exercise, and basically had her come alive!  Miriam was always prepared, well organized, and made every minute count." - RW
"While G-d is the one Who ultimately decides how many days on earth we will have, we also know that He sends His messengers.  Miriam is one of them.  Miriam saved our mother's life 4 times!  It was her caring, concern, and taking the time to really know our mother's nuances that she detected things that "weren't right" and sprang into action to get our mother diagnosed before things got worse.  Even one of the doctors at Shaarei Tzedek Hospital told us, "You owe her!" when he told us that if Miriam had not insisted on getting our mother into the hospital we would have lost her, G-d forbid.  What else is there to say?" - RK
2020-07-16T09:08:25+00:00
"While G-d is the one Who ultimately decides how many days on earth we will have, we also know that He sends His messengers.  Miriam is one of them.  Miriam saved our mother's life 4 times!  It was her caring, concern, and taking the time to really know our mother's nuances that she detected things that "weren't right" and sprang into action to get our mother diagnosed before things got worse.  Even one of the doctors at Shaarei Tzedek Hospital told us, "You owe her!" when he told us that if Miriam had not insisted on getting our mother into the hospital we would have lost her, G-d forbid.  What else is there to say?" - RK
"My mother and other family members are very appreciative for the care you’ve been giving our brother. We all realize the complexity of his situation and the need for a medical case worker." - AB 
2020-07-16T09:05:49+00:00
"My mother and other family members are very appreciative for the care you’ve been giving our brother. We all realize the complexity of his situation and the need for a medical case worker." - AB 
"You should know that I often think of you and how you became such an important part of our lives at such a very  difficult time.

Your support and genuine caring eased the burden both physically and emotionally.

I have only the fondest memories of you " - EL
2020-07-16T09:04:56+00:00
"You should know that I often think of you and how you became such an important part of our lives at such a very  difficult time. Your support and genuine caring eased the burden both physically and emotionally. I have only the fondest memories of you " - EL
"Our mother is a Holocaust survivor with many physical and emotional ailments as a result of the war and, now, the progression of age.  Miriam has shown the utmost sensitivity, care, and attention to our mother which is not always easy due to our mother's emotional and mental volatility.  Miriam knows how to remain calm while remaining firm as she helps our mother navigate her ups and downs;  accompanies Mom to doctor appointments and medical tests, advocating for her and explaining the things that Mom would forget to discuss.  She is patient as she needs to repeat things to my mother many times.  Miriam took the initiative in identifying extra government benefits that our mother was entitled to, handled all the lengthy paperwork, and accessed all of these benefits which more than paid for our mother's medical and personal management.  All of us can honestly say that Miriam has been like a daughter and good friend to our Mom." - SK
2020-07-16T09:07:22+00:00
"Our mother is a Holocaust survivor with many physical and emotional ailments as a result of the war and, now, the progression of age.  Miriam has shown the utmost sensitivity, care, and attention to our mother which is not always easy due to our mother's emotional and mental volatility.  Miriam knows how to remain calm while remaining firm as she helps our mother navigate her ups and downs;  accompanies Mom to doctor appointments and medical tests, advocating for her and explaining the things that Mom would forget to discuss.  She is patient as she needs to repeat things to my mother many times.  Miriam took the initiative in identifying extra government benefits that our mother was entitled to, handled all the lengthy paperwork, and accessed all of these benefits which more than paid for our mother's medical and personal management.  All of us can honestly say that Miriam has been like a daughter and good friend to our Mom." - SK
"Thanks Miriam! You are amazing. It’s scary to think what would happen with our father if he did not have you.... " - SB 
2020-07-16T09:05:23+00:00
"Thanks Miriam! You are amazing. It’s scary to think what would happen with our father if he did not have you.... " - SB 
"Miriam was my late wife's Medical Case Manager.  It was short lived as my wife died suddenly from a heart attack.  But Miriam stepped in and immediately arranged for family notifications and even picked up some from the airport, set up the Beit Avul, and managed the week of Shiva.  I then asked Miriam to be my Medical Case Manager.  She was that and more as she handled all of my personal finances, legal affairs, and social and recreational calendar.  Miriam would even accompany me to late night concerts as I am not able to do this alone.  I will always remember Miriam taking several of my friends and myself to Tel Aviv to an art show which would have been impossible for any of us to attend without her assistance and coordination. Miriam is a friend and a godsend.  Her great sense of humor is the best medicine!" - MG
2020-07-16T09:07:11+00:00
"Miriam was my late wife's Medical Case Manager.  It was short lived as my wife died suddenly from a heart attack.  But Miriam stepped in and immediately arranged for family notifications and even picked up some from the airport, set up the Beit Avul, and managed the week of Shiva.  I then asked Miriam to be my Medical Case Manager.  She was that and more as she handled all of my personal finances, legal affairs, and social and recreational calendar.  Miriam would even accompany me to late night concerts as I am not able to do this alone.  I will always remember Miriam taking several of my friends and myself to Tel Aviv to an art show which would have been impossible for any of us to attend without her assistance and coordination. Miriam is a friend and a godsend.  Her great sense of humor is the best medicine!" - MG
"The call came in that our mother was in Hadassa Hospital after a bad fall that required stitches to her leg and head.  She was all alone as all of us live abroad.   Someone mentioned Miriam and we called her.  Even though Miriam did not know us, she immediately went over to the emergency room at Hadassa, introduced herself to our mother, and brought her home at 1 a.m. She stayed with our mother until the morning when her caregiver arrived.  Miriam also made recommendations.  We decided to hire Miriam - good thing we did!  Over the next few years our mother experienced some mistakes by a doctor that Miriam picked up on and arranged a different physician and took aggressive steps to get our mother better again.  We were told that it is only a miracle from G-d and Miriam that has kept our mother alive this long.  Our mother is happy, content, holding her own, and thinks of Miriam as an angel.  And we know that Mom is always right!" - SK
2020-07-16T09:08:43+00:00
"The call came in that our mother was in Hadassa Hospital after a bad fall that required stitches to her leg and head.  She was all alone as all of us live abroad.   Someone mentioned Miriam and we called her.  Even though Miriam did not know us, she immediately went over to the emergency room at Hadassa, introduced herself to our mother, and brought her home at 1 a.m. She stayed with our mother until the morning when her caregiver arrived.  Miriam also made recommendations.  We decided to hire Miriam - good thing we did!  Over the next few years our mother experienced some mistakes by a doctor that Miriam picked up on and arranged a different physician and took aggressive steps to get our mother better again.  We were told that it is only a miracle from G-d and Miriam that has kept our mother alive this long.  Our mother is happy, content, holding her own, and thinks of Miriam as an angel.  And we know that Mom is always right!" - SK
"When our mother was declined for an expensive but necessary drug to raise her hemoglobin, the health provider rejected it as it was not "in the basket".  Miriam Kra appealed the decision, navigated the cumbersome bureaucracy, and won approval for the weekly injections. This saved my  mother 6,000 nis per month, which paid the case management fee many times over.  To date, this has saved our family over 150,000 nis." - JK
2020-07-16T08:55:30+00:00
"When our mother was declined for an expensive but necessary drug to raise her hemoglobin, the health provider rejected it as it was not "in the basket".  Miriam Kra appealed the decision, navigated the cumbersome bureaucracy, and won approval for the weekly injections. This saved my  mother 6,000 nis per month, which paid the case management fee many times over.  To date, this has saved our family over 150,000 nis." - JK
"When my husband passed away, I was left to handle legal and financial matters that I had never handled before.  With my poor Hebrew and still dealing with my grief, I found this overwhelming and kept putting things off.  My adult children were busy with their own lives and medical issues so I did not want to impose on them.  There were also private things that I was not ready to share with my family.  Miriam accompanied me to the Consulate to file my husband's death certificate, handled the U.S. social security, filed the claim for my husband's life insurance, and helped me arrange new legal documents to comply with the new Israel laws on Durable Power of Attorney.  Miriam made it so easy as she patiently explained everything to me as we went along, made sure I understood it, and guided me in the right direction.  During this time I was diagnosed with a  serious respiratory condition which Miriam managed and assisted me in getting proper medical help.  She also secured an excellent caregiver when my current caregiver had to return to the Philippines. I so much appreciated that Miriam kept confidences and allowed me to help myself with dignity.  I love her." - BL
2020-07-16T09:07:55+00:00
"When my husband passed away, I was left to handle legal and financial matters that I had never handled before.  With my poor Hebrew and still dealing with my grief, I found this overwhelming and kept putting things off.  My adult children were busy with their own lives and medical issues so I did not want to impose on them.  There were also private things that I was not ready to share with my family.  Miriam accompanied me to the Consulate to file my husband's death certificate, handled the U.S. social security, filed the claim for my husband's life insurance, and helped me arrange new legal documents to comply with the new Israel laws on Durable Power of Attorney.  Miriam made it so easy as she patiently explained everything to me as we went along, made sure I understood it, and guided me in the right direction.  During this time I was diagnosed with a  serious respiratory condition which Miriam managed and assisted me in getting proper medical help.  She also secured an excellent caregiver when my current caregiver had to return to the Philippines. I so much appreciated that Miriam kept confidences and allowed me to help myself with dignity.  I love her." - BL
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